1. What is your return and exchange policy?
We accept returns and exchanges for eligible products within 7 days of delivery.
2. Which products are eligible for return or exchange?
Products must be unused, in their original condition, and returned with all original packaging and tags.
3. Which products are not eligible for return or exchange?
Customized, personalized, made-to-order, clearance, and final sale items cannot be returned or exchanged unless they arrive damaged or incorrect.
4. What should I do if I receive a damaged, defective, or wrong item?
Please contact us within 24 hours of delivery with your order number and clear photographs of the product and packaging.
5. How do I request a return or exchange?
You can request a return or exchange by contacting us at support@thepiecestore.com and sharing your order details.
6. Can I exchange a product for a different item?
Exchanges are subject to product availability. If the requested item is unavailable, we will assist you with an alternative solution.
7. Do I need to return the product in its original packaging?
Yes, products should be returned in their original packaging along with all accessories, tags, and invoice, if applicable.
8. How long does it take to process a return or exchange request?
Once your request is approved and the product is received, returns and exchanges are typically processed within 5–7 business days.
9. Can I return or exchange a product purchased during a sale or promotion?
Sale or promotional items may not be eligible for return or exchange unless they are damaged, defective, or incorrect.
10. How can I contact The Piece Store regarding returns or exchanges?
For any return or exchange-related queries, please contact us at:
Email: support@thepiecestore.com
Please Note: The Piece Store reserves the right to refuse a return or exchange if the returned product does not meet the eligibility conditions stated above.