returns | exchanges
We accept returns on full price merchandise returned within 7 days of the date of items returned purchase for store credit only. All exchanges are based upon stock availability.
Returns on items received as a gift will receive store credit, if returned within 14 days of the date of purchase, and the original purchase transaction can be located by a sales associate.
All returned items must be in their original, unworn and unwashed condition and accompanied by the original sales receipt.
All gift cards, sale items, jewelry, belts, lingerie, and handbags are final sale.
Item(s) must have all original tags attached and needs to be in the same condition when received. Please send your item(s) back to: 3569 Mt. Diablo Blvd. Lafayette, CA 94549
1. Simply send back your item(s) using our free return shipping label, and drop your shipment off at your local carrier.
2. Complete and sign a copy of the Return Form that you received with your order and include it with your return.
3. Remove all outer box labels prior to attaching the return label and seal your package before sending the package back to us.
Please note that we only offer size and color exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a refund and purchase the new item separately.
Please return your original item with the original packaging and all tags. Your item must be unused, unworn, unwashed, and undamaged. You need to return the item(s) within 10 days after receiving your order. Please include the replacement size and color in the Return Form. All exchanges are based upon stock availability. Follow "Returning Your Purchase" steps 1 to 3 to return your package.
If you are approved, your refund will be credited to the original payment method.
Please note only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
- We have made every effort to display the colors of our products as accurately as possible on purplemaroon.com. However, as computer monitors vary, there may be slight color variations.
- All items are quality controlled and checked for damages before they are sent to customers. Please contact us immediately if you receive an item that is not in perfect condition.
- Please send all item(s) you wish to return from an order with the same shipment/ order number to ensure your return is processed as quickly as possible.
- Items should be returned in their original packaging with all original tags to ensure they are adequately protected in transit. Your return may not be accepted if the product is damaged.
- All item(s) must be returned to us with the return label we have provided to ensure that they are protected and insured during transit. Our address is: 3569 Mt. Diablo Blvd. Lafayette, CA 94549.