FAQ

FAQ

Where do you ship?

We currently ship across most locations in India. Delivery is subject to serviceability by our courier partners.

How long does delivery take?

Orders are generally delivered within:

* *Metro Cities:* 3–5 business days
* *Other Cities & Towns:* 5–8 business days
* *Remote Areas:* 7–10 business days

These timelines are estimates and may vary depending on the destination and courier service.

How long does it take to process my order?

Orders are usually processed within *1–3 business days* after payment confirmation.

How can I track my order?

Once your order is dispatched, you will receive a *shipping confirmation email and/or SMS* with your tracking details. You can use the tracking link to follow your shipment.

Do you offer free shipping?

Free shipping may be available on selected products, promotional offers, or orders above a specified value. Any applicable offer will be displayed on our website.

Are your products packaged securely?

Yes. Every order is carefully packed to help ensure that your products reach you safely. Special care is taken when packaging delicate and handcrafted products.

Can I return or exchange my order?

Eligible products can be returned or exchanged within *7 days of delivery*, provided they meet our return and exchange conditions.

What products are eligible for return or exchange?

Products must be *unused, undamaged, and in their original condition*, with original packaging, tags, and accessories where applicable.

Which products cannot be returned or exchanged?

*Customized, personalized, made-to-order, clearance, and final-sale products* are generally not eligible for return or exchange, unless the product arrives damaged, defective, or incorrect.

What should I do if I receive a damaged or incorrect product?

Please contact us within *24 hours of delivery* at support@thepiecestore.comwith your order number and clear photographs of the product and packaging. Our team will review the issue and assist you with the applicable resolution.

How do I request a return or exchange?

To request a return or exchange, email support@thepiecestore.com with your order details. Our team will guide you through the process.

When will my refund be processed?

Once an approved return has been received and inspected, eligible refunds are generally processed within *5–7 business days*.

How will I receive my refund?

Refunds are normally issued to the *original payment method* used for the order.

For *Cash on Delivery (COD)* orders, eligible refunds are processed through *bank transfer*, for which bank details may be required.

Will shipping charges be refunded?

For eligible refunds, the product value is generally refundable. Shipping, gift-wrapping, or other service charges may be non-refundable unless the issue is due to an error on our part.

What if my delivery is delayed?

Delivery timelines are estimates and may occasionally be affected by weather, public holidays, courier disruptions, or other unforeseen circumstances. If your order is significantly delayed, please contact us at **support@thepiecestore.com

How can I contact The Piece Store?

For any questions regarding orders, shipping, returns, exchanges, or refunds, please contact us at:

support@thepiecestore.com

Our team will be happy to assist you.

*Please Note:* All returns, exchanges, and refunds are subject to the applicable terms and eligibility conditions of The Piece Store.

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