1. When am I eligible for a refund?
Refunds are applicable only for approved returns that meet our return eligibility criteria or for orders that cannot be fulfilled by The Piece Store.
2. When will my refund be processed?
Once the returned item has been received and inspected, approved refunds are typically processed within 5–7 business days.
3. How will I receive my refund?
Refunds are issued to the original payment method used at the time of purchase.
4. How are refunds processed for Cash on Delivery (COD) orders?
For COD orders, refunds will be processed via bank transfer. Customers may be required to share their bank account details to complete the refund.
5. Will I receive a full refund?
Eligible refunds are processed for the value of the product purchased. Shipping charges, gift wrapping charges, or other service fees are generally non-refundable unless the refund is due to an error on our part.
6. What if I receive a damaged, defective, or incorrect item?
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery by emailing us at support@thepiecestore.com along with clear photographs of the product and packaging. Upon verification, a replacement or refund will be arranged as applicable.
7. Can a refund request be declined?
Yes. Refund requests may be rejected if the returned item:
- Has been used, altered, or damaged after delivery;
- Is returned without original packaging, tags, or accessories;
- Falls under non-returnable categories such as customized, personalized, or final sale items.
8. How will I know if my refund has been processed?
Once your refund has been approved and processed, you will receive a confirmation email from our team.
9. What if my refund has not been credited yet?
After we process the refund, it may take additional time for your bank or payment provider to reflect the amount in your account. If you have not received your refund within the expected timeframe, please contact us at support@thepiecestore.com.
10. How can I contact The Piece Store regarding refund-related queries?
For any questions regarding refunds, please contact us at:
Email: support@thepiecestore.com
Please Note: The Piece Store reserves the right to approve, reject, or cancel any refund request if it does not comply with our Refund Policy and Return & Exchange Policy.