1. Where do you ship?
We currently ship across most locations in India. If your pin code is serviceable by our courier partners, we will deliver your order to your doorstep.
2. How long does it take to process an order?
Orders are usually processed within 1–3 business days after payment confirmation.
3. How long does delivery take?
Estimated delivery timelines are:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Areas: 7–10 business days
Delivery timelines are estimates and may vary depending on your location and courier availability.
4. How will I know when my order has been shipped?
Once your order is dispatched, you will receive a shipping confirmation email and/or SMS with your tracking details.
5. How can I track my order?
You can track your shipment using the tracking link shared in your shipping confirmation email or SMS.
6. Do you charge shipping fees?
Shipping charges, if applicable, are calculated at checkout based on your delivery location, order value, size, and weight of the products.
7. Do you offer free shipping?
Yes, we may offer free shipping on selected products, promotional campaigns, or orders above a specified value. Any applicable offer will be displayed on our website.
8. Will all items in my order arrive together?
Most orders are shipped together whenever possible. However, some orders may be delivered in multiple shipments depending on product availability or packaging requirements.
9. Are your products packaged securely?
Absolutely. Every order is carefully packed to ensure your products reach you safely and in excellent condition, especially delicate and handcrafted items.
10. What if my order is delayed?
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to unforeseen circumstances such as weather conditions, public holidays, or courier disruptions. We appreciate your patience and understanding.
Need Assistance?
For any shipping and delivery-related questions, please contact us at support@thepiecestore.com. We are committed to making your shopping experience smooth, secure, and hassle-free.